It is the customer’s (receiver’s) responsibility to check and confirm each shipment/order that is received. Carriers are obligated to wait for all shipments to be checked for physical damage and to confirm product against the Bill of Lading (BOL). If a shipment arrives damaged or a shortage is discovered, it needs to be noted on the proof of delivery receipt (BOL) and signed by the carrier. If there is substantial damage to your shipment, please refuse it!
Both parties must sign the BOL documenting any errors or damage to their shipment. This includes, but is not limited to all physical damage, shortages, or issues with your shipment. Arrangements must be made prior to delivery if inside delivery or lift gate is needed. Charges will be assessed if these services are required at the time of delivery.
You are encouraged to keep a copy of the BOL for your records, please take photos of your shipment in the event it is necessary to dispute errors with the carrier.
Missing or damaged goods, must be documented on the BOL prior to the carrier departing, otherwise, your claim or refund will not be processed. It is the responsibility of the receiver to confirm that the product ordered corresponds with the packing list for your shipment. Please contact us for a product RMA# within 2 business days of receiving your goods.
All issues must be received in writing within 24 hours of receiving your order.
If you would like to see pricing, place orders, and gain access to our ever-growing range of products, you’ll need to submit an account application.